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I'm one of many customers who has been experiencing loss of service regularly every day at the same time. I am curious what Cox is planning to do in order to compensate for the constant, regular interruption of service. I understand service issues occuring every once in a while but a repeated problem every single day at the same time is something that should be easily traced and fixed. As it stands this is a failure to provide services promised, and I am seriously considering moving my services to a competitor due to the constant issue of losing connection.
Happens to me all the time and whenever I call into support I have some barely trained script parrot more interested in trying to sell me an upgrade package or a new modem instead of trying to resolve my issue. If they actually had a competitor I would have dumped them long ago.