Can't seem to self activate a Cox certified modem MB8600...

I recently received an email from cox telling me that my cable modem is old and outdated.

So, I purchased a  new modem from amazon (MB8600) that was on the certified list. I assumed it would self activate, but there seems to be a problem with the self registration process? I noticed that others got help through cox.help@cox.com email with this problem, should I do that with modem info?

Thanks, T_Nic

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  • self registration process

    Self-registration should only apply if the modem also provides telephone service (eMTA).  This shouldn't apply to you.  If your modem is on the Certified list, it should have successfully activated with Cox.

    Calling could be faster, but it involves transfers and being put on Hold.  Email could be convenient, but it involves thoroughness and back-and-forths.  If you email, include your full name and address...and probably include a link to this post.

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