Constant disconnections
I am having an issue where I am losing my connection from 10-30 seconds every few minutes in fact I lost my connection six separate times while attempting this post.. When I look at my Modems Even log I have a stead streams of errors.
| Warning (5) | Dynamic Range Window violation |
| Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=08:02:8e:81:81:e8;CMTS-MAC=2c:86:d2:88:a2:3f;CM-QOS=1.1;CM-VER=3.0; |
My connection also shows many uncorrectable errors
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables |
| 1 | Locked | QAM256 | 41 | 405000000 Hz | 7.1 dBmV | 40.1 dB | 46 | 128 |
| 2 | Locked | QAM256 | 9 | 831000000 Hz | 5.5 dBmV | 39.7 dB | 53 | 129 |
| 3 | Locked | QAM256 | 10 | 837000000 Hz | 5.5 dBmV | 39.6 dB | 44 | 129 |
| 4 | Locked | QAM256 | 11 | 843000000 Hz | 5.7 dBmV | 39.5 dB | 40 | 111 |
| 5 | Locked | QAM256 | 12 | 849000000 Hz | 5.8 dBmV | 39.7 dB | 25 | 75 |
| 6 | Locked | QAM256 | 13 | 855000000 Hz | 5.9 dBmV | 39.7 dB | 23 | 115 |
| 7 | Locked | QAM256 | 14 | 861000000 Hz | 5.9 dBmV | 39.7 dB | 27 | 84 |
| 8 | Locked | QAM256 | 15 | 867000000 Hz | 6.1 dBmV | 39.9 dB | 35 | 160 |
| 9 | Locked | QAM256 | 16 | 873000000 Hz | 6.2 dBmV | 39.8 dB | 26 | 100 |
| 10 | Locked | QAM256 | 25 | 927000000 Hz | 5.2 dBmV | 38.9 dB | 8 | 26 |
| 11 | Locked | QAM256 | 26 | 933000000 Hz | 5 dBmV | 38.9 dB | 39 | 34 |
| 12 | Locked | QAM256 | 27 | 939000000 Hz | 5 dBmV | 38.9 dB | 31 | 41 |
| 13 | Locked | QAM256 | 28 | 945000000 Hz | 5.2 dBmV | 38.9 dB | 27 | 44 |
| 14 | Locked | QAM256 | 29 | 951000000 Hz | 5.4 dBmV | 39 dB | 13 | 50 |
| 15 | Locked | QAM256 | 30 | 957000000 Hz | 5.1 dBmV | 38.9 dB | 19 | 114 |
| 16 | Locked | QAM256 | 31 | 963000000 Hz | 4.8 dBmV | 38.8 dB | 10 | 67 |
| 17 | Locked | QAM256 | 32 | 969000000 Hz | 4.9 dBmV | 39.9 dB | 0 | 0 |
| 18 | Locked | QAM256 | 42 | 411000000 Hz | 7.2 dBmV | 39.9 dB | 0 | 0 |
| 19 | Locked | QAM256 | 43 | 417000000 Hz | 7.2 dBmV | 39.9 dB | 0 | 0 |
| 20 | Locked | QAM256 | 44 | 423000000 Hz | 7.5 dBmV | 40.3 dB | 0 | 0 |
| 21 | Locked | QAM256 | 45 | 429000000 Hz | 7.5 dBmV | 40.2 dB | 0 | 0 |
| 22 | Locked | QAM256 | 46 | 435000000 Hz | 7.6 dBmV | 39.9 dB | 0 | 0 |
| 23 | Locked | QAM256 | 47 | 441000000 Hz | 7.5 dBmV | 40.3 dB | 0 | 0 |
| 24 | Locked | QAM256 | 48 | 447000000 Hz | 7.3 dBmV | 39.9 dB | 0 | 0 |
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
| 1 | Not Locked | Unknown | 4 | 0 Ksym/sec | 38600000 Hz | 0.0 dBmV |
| 2 | Locked | ATDMA | 1 | 5120 Ksym/sec | 19400000 Hz | 32.8 dBmV |
| 3 | Locked | ATDMA | 2 | 5120 Ksym/sec | 25800000 Hz | 32.8 dBmV |
| 4 | Locked | ATDMA | 3 | 5120 Ksym/sec | 32200000 Hz | 32.8 dBmV |
| 5 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
| 6 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
| 7 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
| 8 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz |
0.0 dBmV |
I have called support a few times and explained my issue and unfortunately the response every time has been an attempt to sell me a new modem. I am highly dubious of this diagnosis considering the information I am seeing above. I have asked for a tech a few times and while the Reps did not outright refuse a visit they certainly did not want to send someone. I guess my question is does this really look like my router is the issue or do I just need to flat out demand a technician.
