Cox security suite

I recently got Cox Internet service. While reviewing my account information, I discovered that it says I'm entitled to free McAfee powered Cox security suite. When I go through the process of trying to download it at the Cox website I get the following error message "We're sorry, an unexpected error has occurred with this application. Please try again. If you need help, contact Customer Care or Live Chat for assistance." Am I in fact entitled to McAfee? If so, how do I download it?