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Can’t Access E-Mail using Outlook or Mac Mail (Error Code 3170)Starting on 10/2/19, I’ve started getting the following error message: “Outlook cannot find the server. Verify the server information is entered correctly in the Account Settings, and that your DNS settings in the Network pane of System Preferences are correct.” I made no changes to my Outlook e-mail client; this just started happening out of the blue. Then as a test, I attempted to download my e-mail via Mac Mail. This also failed to connect, just got a spinning wheel that forced me to use a “force-quit” to get out of the Mail app.I updated my Cox password and also tried resetting the modem. It should be noted that I’m able to access my Web Mail via Cox’s main website; no problems there.Because I cannot access my e-mail using two separate e-mail clients, I strongly believe that the problem is with Cox. My system details: Outlook for Mac 2011 (14.7.2)Mac Mini running Sierra 10.12.6 Although I’d made no changes to either e-mail client, I reviewed the Port settings for both servers (993 and 465) to make sure they were correct. The “Use SSL to connect (recommended)” check boxes are checked for both Incoming and Outgoing. For Authentication I have “Use Incoming Server Info” applied (I also tried “User Name and Password” to no effect).I’ve had issues with my Cox e-mail several times in the past, so I’m quite familiar with how to set up my e-mail clients with the correct information. I would greatly appreciate any and all assistance, advice, help! Thanking in advance...
I’ll try again. I typed all this out and then get logged in. I had same issue and after Cox couldn’t help me, I called Mircosoft. Took 5 minutes. Open outlook, click on “file”. Under “account information”, click on the “ down arrow” under “account settings”. Choose the 3 rd item, “server settings”. Unclick the check box by “remember password”, delete the *********, enter your Cox Webmail password, reclick the box to remember the password, click next and it will update. Problem solved. I started having this issue after the last Microsoft update downloaded. Don’t know why. If this doesn’t fix it, log into your Microsoft account, and have support call you.
Thanks for your answer. I already tried updating my password; didn't work. I'm almost certain that it's a Cox problem as opposed to an Outlook problem because I can't connect using Mac Mail either. Not being able to connect using two separate e-mail clients tells me there's something screwed up on Cox's end.
Hi Kevin, thanks for your reply. The problem with removing my existing Cox email on Outlook is that I get a pop-up window saying all e-mails & documents associated with the account will be lost, so that option is too risky. I did create a new account for Cox using the proper settings to no effect. Also, keep in mind that I’ve been unable to connect with both Outlook and Mac Mail. This leads me to believe that there must be an issue with Cox. I should mention that I had a problem with the Cox smtp server back in June 2017. At the time, I was unable to send e-mails. Again, both my e-mail clients were affected. When recently speaking with the Tier 2 tech reps, I remembered that the 2017 issue involved my account being blocked; apparently it had been put on some type of “black list” involving spam. Which makes no sense at all; I’m lucky if I send out 1 e-mail a day and I don’t do any type of e-mail marketing. Cox eventually acknowledged and fixed the problem, but it took close to three weeks; hope whatever’s going on now can be resolved much more quickly.
I used an e-mail tester and also failed to connect. You can view the results here:https://photos.google.com/photo/AF1QipMNO8XAM0moMapFduoqFUvcXTIFAQ11jrFjiN3v
Did another test using an e-mail tester and got a slightly different result. Now my e-mail is clearly being described as being blocked. Interesting to compare with yesterday's result. You can view the results here: photos.google.com/.../AF1QipMqfjV1LD9VQdDOi_rocXel6xPChH8VnA0qRbZ0