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Lims's avatar
Lims
New Contributor
5 years ago

Gigablast service connection drop couple of time a day.

Since I switch over from 300 MB to gigabit service. 

My connection drop couple of time a days.  2 to 3 times.

I am using all Cox supplied model/wifi build in.

I am using direct ethernet port connection.

Any suggestion ?

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  • Karen_R's avatar
    Karen_R
    Former Moderator
    5 years ago
    Hello Lims,

    Thank you for contacting Cox Social Media. I truly apologize that the services are not working properly. We can take a look into your account. Please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks

    Karen
    Cox Forum Support