Read the forum guidelines
Problem: Constant packet loss (tested via pingplotter) and high ping jitter to different sites and game servers with nobody else on the network. Packet loss is guaranteed when testing for 10+ minutes. It is a large enough issue to disrupt online work, VoIP and gaming sessions. Has been happening as long as I've been living here (~1.5 years).
Modem: Netgear CM700
Attempted Tests: 4 different modems, new coax cables, new ethernet cables, different PC, direct connection to modem, no splitters. At least 5 Cox field techs have checked for ingress and says everything looks fine on my end.
How much packet loss is considered acceptable by Cox? I am getting about .2% packet loss consistently which you might not be able to detect unless pinging for 10+ minutes.
The specific game server isn't the issue here as I get packet loss to every IP traceroute I've tested. It usually takes 5-10 minutes of running pingplotter to see packet loss but it is 100% there.