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Roku devices CONSTANTLY getting disconnected from internet

For the last few weeks, all of my Roku devices have randomly disconnected from the internet at once at least 2-3 times a week, and at random times of the day (even mid afternoon).  I have them skewed throughout the house on different Tv’s, and even set up a WiFi extender.  The odd thing is that none of my other devices (laptop, 2 phones) are affected by the loss of service.  The only remedy is to keep rebooting the modem, but I don’t think it’s necessary to power cycle the modem constantly.  It’s getting ridiculous.  Should I swap out the modem (it’s a Panoramic through Cox) for a new one?

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  • Hi JP Sports,

    If you are having difficulty keeping a consistent connection with your Roku devices, you might want to consider the location of the Panoramic WiFi Modem and wireless extenders should be placed in a central location in your home away from interference.

    For optimal performance, place the equipment in a central location where the devices will mostly be used. An elevated location, such as a higher shelf, where laptops have a line of sight view. The WiFi modem should be in a vertical position.

    Areas to avoid would be near other interference sources (such as microwaves, high powered appliances, 2.4 GHz cordless phones or other wireless devices close to other Wireless Access Points), basements, next to other wireless routers, near metal objects and surfaces against a wall, tucked away in a corner on the floor or behind the furniture, near windows or close to halogen or fluorescent lighting.

    Maria L.
    Cox Support Forum Moderator
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