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Cox outage in Oklahoma for 3 days

Internet went down completely on Monday, June 10, 2019 in Broken Arrow, OK and is still down. Each morning they text an update stating the outage in my neighborhood is estimated to be resolved at 12:00 am the following day.  However, when checking for any updated status the message is "Our technicians continue to work to resolve the problem in your neighborhood. Currently there is no estimated time for when service will be restored."  I called Cox today for additional information and tech support indicated they have no information available other than there is an outage in my area.  This is unacceptable.  The tech support rep agreed with me that there really isn't anything that should take 3 days to repair, in fact nearly everything can repaired in 24 hours or less.  Just checking to see if anyone else affected by this outage has more detailed information.