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Internet went down completely on Monday, June 10, 2019 in Broken Arrow, OK and is still down. Each morning they text an update stating the outage in my neighborhood is estimated to be resolved at 12:00 am the following day. However, when checking for any updated status the message is "Our technicians continue to work to resolve the problem in your neighborhood. Currently there is no estimated time for when service will be restored." I called Cox today for additional information and tech support indicated they have no information available other than there is an outage in my area. This is unacceptable. The tech support rep agreed with me that there really isn't anything that should take 3 days to repair, in fact nearly everything can repaired in 24 hours or less. Just checking to see if anyone else affected by this outage has more detailed information.
No lights flashing on the modem. All 5 stay lit and have since the outage. The most recent message from Cox sent to me 4 minutes ago was:
Cox: Our technicians continue to work to resolve the problem in your neighborhood. Currently there is no estimated time for when service will be restored.
Hi Allan, After reading your post I unplugged my modem to reset it. I had not done that previously as I had been advised that it wasn't possible to reset it and that powering it down could cause issues. After resetting it I do have internet again. However, I'm still receiving text updates stating there is an outage in my neighborhood. So apparently there isn't an outage now, but Cox's internal system needs to be updated, as it's still showing there is one.