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Can't connect to CoxWiFi on OSX

I am sitting in a cafe with my Macbook open and trying to connect to a "CoxWiFi" hotspot.

When I do this, the wi-fi icon in the menu bar turns white, telling me I've got a great connection - but I get absolutely no internet. And no popup asking for my Cox customer information.

The official support documentation gives me no help. Is there anything I can do to make the login popup come up?

I'm running OSX Mojave, 10.14.5.

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  • also fwiw the cafe in question is the Cafe Envie at 308 Decatur St, New Orleans, LA 70130, in case the New Orleans office feels like sending someone out here. Is the CoxWifi network coming off of their router or a neighbor's? Who knows.

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