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MikeSchw's avatar
MikeSchw
New Contributor
5 years ago

400+ Ping On Xbox (Wireless Connection)

At the start (About 2 months ago) we were having random internet disconnections on random devices almost every 15 minutes. There was also issues with below average speeds on the second modem that connects to a laptop and a xbox. We have two xboxes one that is wired and one that is not. We had a tech out to fix this. Before this tech came out we had average of 50mb download speeds on the wired connection. After this tech came we were up to 700+ but the ping on both xboxes went up to a average of 50-70 ping. We had another tech come out to fix this and now we are down to 15-30 ping average on the wired connections but down to 100mb download. Where our problem is though is that now our wireless xbox is averaging 400+ ping and rarely goes down and constants 15-30 let alone 50. We have had a minimum of 7 techs out to fix internet and tv problems and we are still having issues. If anyone could give an insight on what could possible be happening it would be appreciated. The picture below is from a wireless connection speed on a latpop. 

3 Replies

  • KevinM2's avatar
    KevinM2
    Former Moderator
    Hi Mike, your signal levels look quite healthy, and we're not detecting any packet loss at this time. Would you be able to hard-wire a PC or laptop directly to the modem and perform a speed test for us, using the Cox Internet Speed Test tool?

    www.cox.com/.../understanding-speed-test-results.html

    -Kevin M. Cox Support Forum Moderator

    • MikeSchw's avatar
      MikeSchw
      New Contributor

      ping = 4

      jitter = 2

      Download = 45mb

      Upload = 10mb

      • KevinM2's avatar
        KevinM2
        Former Moderator
        Hi Mike, can you please send us an email at cox.help@cox.com and include a link to this forum thread? This will require additional troubleshooting. -Kevin M. Cox Support Forum Moderator