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We have several email accounts in our home (mine and my wife). She has an iPad (apple email app), iPhone (apple email app) and desktop client (Eudora -- yes I know it's an old one, but works find for years on POP) software, all using POP3.
Starting last night, emails that she sent on her iPad or iPhone showed Sent, but in reality, never got there. I did multiple tests of "sending" from iPhone and iPad to her own email address as well as mine. Nothing. Yet they were present in her "sent" folder.I called Cox this morning, then Level 1, then Level 2. Level 2 said "Yes we are having a problem with some accounts. Wait 24 to 48 hours for resolution/fix". Is it just me or is anyone else having this problem? Very frustrating.
My emails (iPad, iPhone, and desktop Outlook 365) all work fine. But as you can imagine when you "think" an email was sent, you think it was really sent, not hung up somewhere. Can anyone shed anymore light on this? (I know Cox made some major changes in email settings requirements last month, and I reviewed them again, unless something else has changed.)
PLEASE, what is going on? Thanks!
Yes, I followed the links you sent, and the iPhone and iPad and PC desktop software are all correct settings according to your instructions. I also went to https://myemail.cox.net and composed a test email, then sent it and it "says" it was sent and shows up in the sent folder, but was never received even a few days later. I believe this started on May 27, 2019. Looks like it was lost somewhere in cox-never-never land.We have several cox email accounts (like most families). My email primary address works FINE. The 3 sub-accounts ARE NOT able to send emails, but they receive emails from newsletters, friends, etc. just fine. We discovered this problem because my daughter (using Yahoo email) kept asking us when would we please send her this specific email she was waiting for. (can't even send from one cox email address directly to another cox email address).Because all three sub-email-addresses of our Cox account do NOT work SENDING outbound, but the master one (mine) DOES WORK, I think those sub-email-accounts are being flagged or held up.I have opened a problem with "level 2" Cox and "they are working on it" . I have case/ticket number if you want it. VERY FRUSTRATING. What should we do? Get Yahoo-email or Gmail?
John2222 said:Get Yahoo-email or Gmail?
Not sure if this was a serious question, but if so, I would highly suggest Gmail. Very dependable and has security options Cox does not.
As I mentioned earlier, The 3 sub-accounts ARE NOT able to send emails, but they receive emails ok. And again, I have used your website, myemail.cox.net for all 3 sub-accounts and am NOT able to send a test email even to myself. Your webmail "says" it was sent, and it ihen shows in the Sent folder, but is NEVER received by designated recipient.
I am NOT having issues with Apple. I am having issues with Cox.Isn't it a little "strange" that for one customer with 4 email accounts, that the primary/master email account works fine with Cox webmail, but ALL THREE of the sub-email-accounts do not?
Emails "appear" to be sent, but in reality they never get anywhere.
I can provide you with one of the sub-account email addresses and password and you can logon to webmail and look at it yourself, and try.