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Since the 4/24/19 email security rollout, users have been experiencing various kinds of email issues. This is now day 13. I can receive email, but when I send email, it shows in my sent box, but is not received by the intended recipient. It is stuck on the Cox email server. My IP address is not blocked, I verified that. This is happening on my new iPad iOS 12.2 and on Cox’s WebMail page, no matter what browser I try. To date: nothing has been resolved. Every fix, workaround, password change, delete and re-entering email address, blah-blah-blah, etc. has failed. Been working on this for 12 days straight.
Please, I would like to hear from all of you what your current status is concerning your email and, if any, what fixes have worked for you.
Please keep the responses coming, we’re really starting to get some strong answers to the email issues supplied by us, not Cox. Awesome!!!
Link to my original post:
Contributed by WiderMouthOpen:
You can also see it in a tracert. Notice at hop 6 it leaves Cox and is on a provider called RackSpace. Don't know if they are the email provider or network provider for the email provider, but the thread you quoted shows it's now a partnership.
Tracing route to imap.east.rs.oxcs.net [220.127.116.11]over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]2 6 ms 6 ms 8 ms 10.1.128.13 8 ms 7 ms 9 ms 100.120.244.804 8 ms 9 ms 9 ms 100.120.244.1925 18 ms 17 ms 18 ms ashbbprj02-ae1.0.rd.as.cox.net [18.104.22.168]6 18 ms 18 ms 19 ms aggr501a-94-core9.iad3.rackspace.net [22.214.171.124]7 * * * Request timed out.8 19 ms 35 ms 17 ms coreb-dcpe2.iad3.rackspace.net [126.96.36.199]9 19 ms 17 ms 20 ms core9-coreb.iad3.rackspace.net [188.8.131.52]10 18 ms 18 ms 18 ms aggr501a-65-core9.iad3.rackspace.net [184.108.40.206]11 19 ms 18 ms 17 ms 220.127.116.11
FYI that was a tracert from my computer to imap.cox.net. The confusing part is because of the "partnership" they made changes in DNS too.
C:\Users\>nslookup imap.cox.netServer: router.asus.comAddress: 192.168.1.1
Non-authoritative answer:Name: imap.east.rs.oxcs.net <==Address: 18.104.22.168Aliases: imap.cox.net
Notice how imap.cox.net automatically redirects to the new domains on oxcs.net, which is not a Cox server.
Thank you all in advance.
I am having the same issue, mail upgrade on 4/27/19, kept asking for IMAP password, I called Cox and they reset the password for 1 of my email addresses, now I lost all my tasks, reminders and moved all my tasks into a TO DO list and DELETED, over 12000!!! Still says 'Synchronizing' and does not stop!! Called COX several times and they say their mail servers have to sysnchronize...REALLY 14 days to synchronize?? Cox is the worst service out there!!
I'm chiming in to report that I am experiencing the same problems listed by the other posters in this thread. I have burned up several hours of time on Cox chat and phone “support” to receive only the scripted responses to check settings over and over again, reload SW applications, upgrade to the latest SW and refer the problem to Microsoft because “it must be a Microsoft problem.”
The latest round of problems started on 24 April 2019 (17 days ago). This coincides with the latest known Cox initiated email server changes. ALL of our devices are affected as follows:
Windows 10 Pro desktop using Microsoft Outlook 2016I ended up reinstalling the complete Microsoft Office SW to be sure I was starting fresh. The Outlook auto settings process won’t connect to COX at all even though I can see that it properly discovered the COX server names and port numbers. My internet research found that many users have historically had the same issue with COX servers. The COX rep would not acknowledge that fact and said I should contact Microsoft.
iPhone X Intermittently will not send or receive email even though it has a strong cellular connection AND a strong Wi-Fi connection. Sometimes we can get email to work if we turn off the Wi-Fi and therefore force the phone to use the cellular link. When working we have seen up to a 5 hour latency between sending and receiving an email from one of our cell phones to the other.
Samsung Gallaxy S7Same issues as the iPhone X
Windows XP Pro desktop using Microsoft Outlook 2003Yes. I know it’s old but it was working fine up until 24 April 2019. It will currently still reliably send emails (So it is still connecting to the COX server) but the incoming email completely stopped on 24 April 2019. I even deleted the account and re-entered all the COX setup information. That didn’t change anything. Outgoing still works but incoming does not work at all.
All of my incoming and outgoing email is visible on the COX web-mail site and I am using only 2% of my allotted 2 GB of email storage. I do not want to use the COX web-mail as my primary email interface application.
I too am extremely disappointed in the COX service. It appears that they have farmed out the email service and do not have the expertise to troubleshoot and correct the problems. At the end of one chat session the support rep started pitching an additional cost upgrade of my COX “service.” This was after he acknowledged that he had not solved my problem. I had to respond three times that I was not going to buy in to a larger bill. I felt like he just wanted points for up selling and didn’t really care that my email was not working.
Hello TJTom. If you are having issues with the Webmail client, please send us an email with your full name, address, and the email account in question to email@example.com so we can look into this issue further for you. Thanks. -Allan Cox Support Forums Moderator
Hello Allan. Now that we've learned from Cox Support that some of our email addresses had been "blocked" from sending email by Cox.......what and when will Cox do something in the future to inform the customer directly if and when this happens again? In my case I was using your Webmail to send emails and Webmail would display these emails as "Sent objects" so as far as I knew these emails were being sent but in reality these emails were blocked AND DELETED by Cox. My account was unblocked two days ago as does current seem to be working again but now I'm never sure that my emails are actually being sent by Cox.
What will Cox do so that they can inform the customer that their email account is being blocked????? Please Reply.
NO There is no error message displayed by Cox webmail when Cox has a "BLOCK" placed on the email account. Webmail will what appear to successfully send the email and place the email in the "Sent objects" folder of webmail but the email never reaches it's destination. Not only does the email not reach it's destination but Cox also deletes the email you sent from their servers without telling you. I discovered this after numerous emails and phone calls to Cox support. My account has been fixed and unblocked by Cox support now and is currently working OK again but I can see in this forum that numerous people are having the same issue. No where does Cox display any information to the user that their account has been blocked by Cox.
Please reach out to Tiffany or Lisa in Cox support for more information on this because they helped me get my account unblocked and working again. You can also reach out me directly if you'd like for further information.
Can you or someone else in Cox support tell us if Cox will do something in the future to inform us if our account is put into a "blocked" status? Can Cox send us an email or a text to the phone number on our account to let us know that the email account is is being blocked?