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I finally go my Cox email to work on my new iPad. The incoming and outgoing was verified when setting up the email account on my iPad, finally, with success. So my son sent me some test emails from his AT&T and Gmail accounts and I received them! So I replied to the test email so that my son could receive my Cox emails. No luck! After 24 hours, he has still not received my Cox reply emails. The iPad email client shows the sent emails in the sent folder, and to verify this, I logged into the Cox WebMail page and verified that my sent emails were also in the sent box. I then created a new test email from the Cox WebMail page and sent it to my son’s AT&T and Gmail accounts. The test email was “supposedly” sent and shows in the Cox WebMail sent box. After 3 hours, my son has not received my test Cox email, even though he is receiving email from everybody else’s email he normally receives daily email from. We have also checked the spam folders of both the AT&T and Gmail accounts and the test and reply emails are not there.
Okay, so forget all about operating systems and email clients, Cox’s own WebMail cannot send to other email servers. By now I would think that Cox would know how email works and would have better beta tested their email update of 4/24/19 prior to release. My son has advised me to leave Cox and go with AT&T if this email issue continues any further. Email is an important part of communicating and keeping in touch with my family and friends. When will Cox’s IT department take a serious look at the impact they’re email is having on their customers. Email is a basic and old technology and their is no excuse for what is happening with Cox email.
Please help, only if you really can. Pointing fingers at the customer and other ISPs would be inappropriate from what I have documented. Remember, this is all happening logged into my Cox network and, now, only using the Cox WebMail page to verify the Cox email issue I am experiencing. This is a closed loop test!!!
Thank you in advance for any help I may receive.
Not sure if it means much, but I just tested between my cox and gmail account and received it and the reply within seconds. The test was done through Thunderbird for the Cox email and Gmail's web interface for the reply. I know they were having some wide spread issues last week. Have you tried resending a more recent test email?
Yeah, I tested this morning using Safari to access Cox WebMail and have tried sending email from there to outside AT&T and Gmail accounts with no luck. The WebMail shows the sent emails in the sent box. My son says he hasn’t received the Cox email even though he is receiving all other email.
I did as you directed and sent an email to myself, sent from email@example.com to firstname.lastname@example.org and the email was sent and is in the sent box and has not come to my inbox using Cox WebMail on my iPad on the latest Safari.
This is a new iPad with iOS 12.2 and TLS 1.3. Trust me, I’m a retired IT tech and have tried everything Cox has thrown at me and then some prior to posting with no success. I’m not even using the iPad email client at this point, although it’s incoming and outgoing has been verified and logging into their respective email servers on the Cox network. My son is getting all his email from everyone else and used to get my email from me prior to the 4/24/19 email security rollout.
One thing I don’t understand is why I should pay an extra $10 per month for the Cox complete Care when the email issue is clearly Cox’s responsibility. My son tells me not even AT&T charges extra to fix email problems. Anyway, no luck on the issue I described in detail in my original post.
Thank you for your help and I hope you or the IT department can fix this. The email issues I’m seeing on this forum are just crazy and a clear pattern is apparent.
Please read my new post at the top of this forum “ Update on Cox email server”.
Please stop telling me it’s my fault. If I was, at one time, receiving email and all my settings and profile are correct, and then I suddenly stop receiving email, how is it my fault. Cox is the provider and has ceased to provide that which I have contracted for.
For 12 long days I have done everything that every Cox support staff I have dealt with has told me to do with no success. I’m a retired IT tech and know that the Cox WebMail resides on the Cox server. I have accessed the WebMail with my iPad and Laptop from my home and other locations with both devices with the same results. I have used various DNS servers as well. The sent email is supposedly sent, as it shows in the sent box, but doesn’t get off the server to it’s intended destination. With all due respect, please bring this critical issue to the department head of your IT division. I am at the point where it’s just not worth it anymore and am looking at other ISP options. This is not user error, it is provider error.
Thank you for you time and concern, but it’s simply not enough.
BTW, the DNS server I’m using is on Cox network, not Apple’s. That was easy enough to verify.