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CardiffGiant-11's avatar
CardiffGiant-11
New Contributor
5 years ago

Packet Loss from Ring Floodlight

Hi,

I have Cox 100 down 10mb up, an Arris 6141 Modem, and am currently running a TP Link Deco 3 node Mesh wifi system. Previously I had been running two Apple Airport Extreme AC devices. 

The issue I'm having is that I have two ring products, the doorbell pro and Floodlight camera. The doorbell pro is working perfectly. The floodlight despite having the same signal strength and one of the three nodes as close to it as the doorbell has been downgrading the video quality. Ring support says they are finding that the floodlight is experiencing packet loss. This occurred recently on the Airport setup, a Google Wifi setup I tried, and the TP Link setup I'm currently running. After trying dozens of things on the router and placement, I'm wondering if it's an issue with my entire setup and the doorbell pro is just able to compensate for it due to being on 5ghz wifi so it is not showing. 

My Ping to Ring's ping server (ping.ring.com) didn't return any packet loss and Ping times were about 50ms on average, however traceroute returned this. I'm not quite sure how to interpret this. Any insights or other ideas I could check? Previously both products had been working great for months, no other changes in my setup.

Traceroute has started…

traceroute to ec2-3-89-146-95.compute-1.amazonaws.com (3.89.146.95), 64 hops max, 72 byte packets

 1  192.168.68.1 (192.168.68.1)  4.859 ms  6.743 ms  5.510 ms

 2  10.4.136.1 (10.4.136.1)  128.634 ms  139.237 ms  20.811 ms

 3  100.120.244.38 (100.120.244.38)  15.448 ms  137.551 ms  21.300 ms

 4  100.120.244.218 (100.120.244.218)  18.770 ms  19.826 ms  24.486 ms

 5  dllsdsrc01-gex03010999.rd.dl.cox.net (68.1.1.73)  44.266 ms  26.217 ms  27.115 ms

 6  68.105.31.114 (68.105.31.114)  23.968 ms  26.299 ms  25.000 ms

 7  52.93.4.91 (52.93.4.91)  29.270 ms  28.953 ms  46.031 ms

 8  52.93.4.36 (52.93.4.36)  35.059 ms  42.478 ms  29.139 ms

 9  * * *

10  54.240.229.137 (54.240.229.137)  31.567 ms  29.743 ms  31.526 ms

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