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In early December I ditched DirecTV and decided to stream live TV (PlayStation Vue through Roku) using Cox's Preferred 100 data plan, mainly in order to reduce the $160/month I was paying for DirecTV. All was well the first month of streaming, but about halfway through the second month I was notified I had used more than 1TB of data.
This baffled me because our usage was hardly any different the first half of January than it was all of December. We stream live TV on two TVs (no movies, no gaming) and also have an iPad and two iPhones that we occasionally use for email and internet. These are the only devices we have that would consume any data (that I'm aware of). Our usage went from about 30-40 gb per day to more than 100. I changed the wireless password and usage dropped back into the 30s, but this month it is regularly at 70 or more per day. And yesterday, when I was away from home and one TV was in use for no more than three hours, my data usage was 91gb.
Am I missing something? Is something constantly running even though the TVs are turned off that is burning so much data?
Appreciate any feedback.
Today's update from the makes-no-sense dept: Two days ago I used 56gb despite being away from home nearly the whole day and streaming TV for only two hours. Yesterday, I was home all day working online with one TV on much of the day and the second TV on in the evening, and my data usage was 51gb.
According to the data usage estimator, I should be using 662gb per month. That is very close to what I used in my first month with the service (785). My second month, usage was 2068 with no real change in my data use habit. As I wrote earlier in this thread, I changed the router password and usage immediately dropped from more than 100gb per day to less than 35gb per day. But since then it has crept back up to between 48-75gb per day, with a high of over 90 gb one day. Again, usage habits have not changed from when we first started the service in December. It simply should not fluctuate so much.
This is from 2016, before COX implement overage charges (2018).Could you post the 2018-2019 data?
Maybe they should perform an audit, or at least quarterly calibrations just to verify the meter and everything else is in check. For this many customers to be experiencing the same problem in a similar time frame the only conclusion is that something is wrong on cox's end. If it was determined to actually be the fault of cox what are the odds that they would own up to it?