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In early December I ditched DirecTV and decided to stream live TV (PlayStation Vue through Roku) using Cox's Preferred 100 data plan, mainly in order to reduce the $160/month I was paying for DirecTV. All was well the first month of streaming, but about halfway through the second month I was notified I had used more than 1TB of data.
This baffled me because our usage was hardly any different the first half of January than it was all of December. We stream live TV on two TVs (no movies, no gaming) and also have an iPad and two iPhones that we occasionally use for email and internet. These are the only devices we have that would consume any data (that I'm aware of). Our usage went from about 30-40 gb per day to more than 100. I changed the wireless password and usage dropped back into the 30s, but this month it is regularly at 70 or more per day. And yesterday, when I was away from home and one TV was in use for no more than three hours, my data usage was 91gb.
Am I missing something? Is something constantly running even though the TVs are turned off that is burning so much data?
Appreciate any feedback.
I'm having the same problem beginning Dec 18th. My data has doubled from the last 2 months and I'm not doing anything different. We have a PS4, 2 iphones, a mini ipad, an iMac, and a few other small wifi devices. I'm also having to pay extra and have five more days to go! Yesterday, we used 26GB! I have no idea what's going on.
I changed my password a few days ago and left most devices offline. Only 1 computer, 2 smart tv's, an iphone and a ps4 have been online. Hardly used any internet yesterday and still used 26GB. I have checked all options at cox.com and nothing will tell me where all the data is going, just that it is being used. It seems that something is awry with Cox.
All I had connected was 1 desktop computer hardwired into the modem and according to Cox, I was still using 50 gigs of data a day. Prior to the end of November, I only used 10 gigs a day.
Well, I replaced the router and modem so it isn't that but to my surprise, when I checked my data usage for yesterday, Cox says I only used 2 gigs. The 2 gigs is a more realistic number but as I said in an earlier post, my average use for years was a bit less than 10 gigs a day. There has to be something wrong on Cox's end.
Can you provide us with the names products that would do this please? Thankyou
As these would not be Cox tracking systems, I would not have any names to provide you with. Many routers do allow for tracking data usage. You can log into your router settings to see if yours has this option.
Tiffany R. Cox Support Forums Moderator