Read the forum guidelines
In early December I ditched DirecTV and decided to stream live TV (PlayStation Vue through Roku) using Cox's Preferred 100 data plan, mainly in order to reduce the $160/month I was paying for DirecTV. All was well the first month of streaming, but about halfway through the second month I was notified I had used more than 1TB of data.
This baffled me because our usage was hardly any different the first half of January than it was all of December. We stream live TV on two TVs (no movies, no gaming) and also have an iPad and two iPhones that we occasionally use for email and internet. These are the only devices we have that would consume any data (that I'm aware of). Our usage went from about 30-40 gb per day to more than 100. I changed the wireless password and usage dropped back into the 30s, but this month it is regularly at 70 or more per day. And yesterday, when I was away from home and one TV was in use for no more than three hours, my data usage was 91gb.
Am I missing something? Is something constantly running even though the TVs are turned off that is burning so much data?
Appreciate any feedback.
I am having the same issue, I don't believe I could have used 1TB last month, just doesn't make sense.COX support told me they can't tell me what was taking up all that bandwidth because, apparently, the government doesn't let them? COX support also basically told me there is no solution, no way to track, etc. I am very concerned because this month is looking similar, and they're charging me extra due to this.
I don't understand how a company can charge us for something that they can't prove that we used. I've been dealing with this for 4 weeks and it has cost me a lot of time as well as money to replace my modem and router. For some reason, adding another computer on my wifi seems to have reduced my data usage???? I wish you luck getting this straightened out. Please post if you find out what's happening.