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Is the chat with customer support broken for everyone

Only way to contact support in my area seems to be text based chat with sms. The app isn’t working and my internet is the worst it’s ever been since upgrading to gigablast. Is there some issues in Phoenix area I am not being informed about?

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  • I don't use the app so I can't comment on that. I'm unable to contact Cox via live chat from their website though. The link to live support on the contact us Cox web page is the exact same link as call us. On the forums here to the right side, there is a "Need more help?" section which has "Get Help Via Live Chat" and that link doesn't open up a chat window. Not sure what's going on with the live chat but I'm unable to find an actual link that will open a live chat window with Cox. If someone has an valid link I would be interested in it.

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