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detected suspicious activity ... or not

We have received (so far) 2 emails from Cox claiming that "We've detected suspicious activity on your email account [and] and believe this email address password may be compromised or your computer may be infected with Malware. If you do not recognize this email account, it may have been created without your knowledge."  We regularly scan our Mac with MalwareBytes, and other utilities, seeing NO malware here. The email goes on to say that we should change our password(s). Is anyone else getting these things? Is there any way to get through the bureaucracy to find just what "suspicious" activity they are seeing?

Or is it just one of those annoyances ...