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Slow ultimate speed

I have very slow Ultimate download speeds, disconnects, slow webpage loads, video buffering, and I did call Cox tier 1 but they were no help and told me I am getting good download speeds for the Ultimate tier. I have also tried Data Support chat, but they were also flat out no help. All Data Support and tier 1 did was reset the EMTA, which I have done numerous times and that did not help. I got the phone/Internet/contour service installed on November 18, 2018, and have nothing but problems ever since. 

Here is one speed test:

Cox's speed test:

23 Mbps down and 31Mbps up, 16ms ping, 1ms jitter

This is on the Ultimate tier, and if I wanted slow service, I would have kept preferred 100 or downgrade to Essential 30 Mbps