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For the past couple months, I've been getting high ping jitter and rubberbanding in games throughout the day. Multiple Cox techs have visited my home and verified everything on my side is working fine. The issue occurs on all my devices and I have changed different cables, modems and routers to no avail. I am the only person in the household. I also have a constant message on my Cox dashboard saying "service interrupted".
Calling Cox has been useless as everything they say is contradictory. Live chat tells me there's an issue with my connection, tech arrives and tells me everything is fine. Competitive gaming is almost impossible at this point as I rubberband every few minutes with my "fine and working" internet connection.
this is happening with every game and observed through ping tests as well
I've already had at least 4 service calls and all of them have witnessed the high ping jitter but none of them did anything about it. What exactly do they need to see to take action here? I honestly don't think Cox is putting in a thorough effort to check the problem on their end.
I am on a PC. I experience the issue on my other computers/laptops as well. The issue is intermittent and may only present itself once every 10 minutes.