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Email won't load

I get this message when trying to get into email ( yes i reset the modum- and I can get to everything on the internet except my mail

This site can’t be reached

The connection was reset.


  • Checking the connection
  • Checking the proxy and the firewall
  • Running Windows Network Diagnostics
  • This has been an issue in the past. Below is what Cox support recommends:

    We have identified an issue affecting customers using or to access their Cox Webmail. As a workaround, clear your browser cache and browsing history, and then set up a new bookmark for This will prevent the problem from reoccurring in the future. 

    This issue may also be affecting the shortcuts on The team is working on a permanent solution.

    The main issue here is that you need to login to your email using the address If you currently have a shortcut to Cox email you need to edit the shortcut to show

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