Read the forum guidelines
I have an email account with Cox which I have not used in several years. I'd like to start using it again, but I can't seem to access my account.
I've tried the following:
I see the webmail behavior with both Firefox and Chromium; I installed Chromium specifically to test this in another browser, so that I would not have any plugins or extensions that would interfere with page loading.
I'm switching between Classic/Enhanced by clearing cache/cookies and then visiting webmail.cox.net. The old (?) login form seems to let me switch between the two.
While working on this I have signed in and out of www.cox.com several times, so I don't think I'm locked out. I am not sure how I would be able to tell.
What's the best way to go about getting this fixed? I first noticed this a few weeks ago, so I would hope my account is not still in the middle of a migration or something like that.
If I try to use Classic on webmail.east.cox.net, I end up at https://webmail.east.cox.net/denied/upsell, so that doesn't work unfortunately. I will try to change my password and see if that helps with IMAP/POP3.
Actually, changing my password solved both problems. I should have tried that before posting. Thanks for your help!