Forum Discussion

JamesM_'s avatar
JamesM_
New Contributor II
6 years ago
Solved

Fortnite Packet Loss

It started happening a week ago, before that it was totally fine but playing Fortnite gives me a ping of 15-35 ms but ping spikes to 60 with packet loss of 20-60% per instance which happens multiple times every minute. So much so that the game is literally unplayable due to rubber banding and hits not registering. I've seen multiple threads about this and I don't know why it's taking so long to fix when you guys are one of the biggest ISP's.

  • Tracing route to ec2-52-42-109-244.us-west-2.compute.amazonaws.com [52.42.109.24
    4]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 
    2 8 ms 7 ms 7 ms 10.64.96.1
    3 8 ms 7 ms 7 ms 100.127.3.130
    4 8 ms 18 ms 8 ms 100.120.102.10
    5 13 ms 14 ms 14 ms langbprj01-ae1.rd.la.cox.net [68.1.1.13]
    6 15 ms 14 ms 14 ms 52.95.218.214
    7 28 ms 31 ms 30 ms 54.239.102.76
    8 * 14 ms 13 ms 54.239.102.83
    9 38 ms 37 ms 38 ms 54.239.42.116
    10 * * * Request timed out.
    11 40 ms 40 ms 39 ms 52.93.13.46
    12 36 ms 37 ms 38 ms 52.93.13.35
    13 54 ms 39 ms 41 ms 52.93.12.182
    14 38 ms 38 ms 40 ms 52.93.12.203
    15 39 ms 39 ms 43 ms 52.93.240.75
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

  • I am noticing that before 12:00 pm I would have less packet loss and sometimes none for 10+ minutes at a time. Then suddenly 12:00 pm hits and I start to get 15-25% packet losses and it just goes downhill from there. Any explanations? I have tried plugging my PC straight to the modem, I have tried running fortnite on my laptop through wifi and the problem still persists. 

    Note that I played Fortnite for a solid 2 months with no issues, 0 packet loss and suddenly this.

    My tracert to Cox:

    1 <1 ms <1 ms <1 ms [192.168.1.1]
    2 7 ms 6 ms 8 ms 10.64.96.1
    3 8 ms 8 ms 8 ms 100.127.3.128
    4 * 8 ms 8 ms 100.120.102.6
    5 8 ms 7 ms 7 ms ae54.bar2.LasVegas1.Level3.net [205.129.18.109]

    6 * * * Request timed out.
    7 * 22 ms 22 ms 4.7.26.34
    8 37 ms 30 ms * 45.60.45.167
    9 25 ms 21 ms 20 ms 45.60.45.167

    To Google.com

    1 <1 ms <1 ms <1 ms [192.168.1.1]
    2 7 ms 6 ms 8 ms 10.64.96.1
    3 8 ms 8 ms 8 ms 100.127.3.128
    4 * 8 ms 8 ms 100.120.102.6
    5 8 ms 7 ms 7 ms ae54.bar2.LasVegas1.Level3.net [205.129.18.109]

    6 * * * Request timed out.
    7 * 22 ms 22 ms 4.7.26.34
    8 37 ms 30 ms * 45.60.45.167
    9 25 ms 21 ms 20 ms 45.60.45.167

     

5 Replies

Replies have been turned off for this discussion
  • JamesM_'s avatar
    JamesM_
    New Contributor II

    Tracing route to ec2-52-42-109-244.us-west-2.compute.amazonaws.com [52.42.109.24
    4]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 
    2 8 ms 7 ms 7 ms 10.64.96.1
    3 8 ms 7 ms 7 ms 100.127.3.130
    4 8 ms 18 ms 8 ms 100.120.102.10
    5 13 ms 14 ms 14 ms langbprj01-ae1.rd.la.cox.net [68.1.1.13]
    6 15 ms 14 ms 14 ms 52.95.218.214
    7 28 ms 31 ms 30 ms 54.239.102.76
    8 * 14 ms 13 ms 54.239.102.83
    9 38 ms 37 ms 38 ms 54.239.42.116
    10 * * * Request timed out.
    11 40 ms 40 ms 39 ms 52.93.13.46
    12 36 ms 37 ms 38 ms 52.93.13.35
    13 54 ms 39 ms 41 ms 52.93.12.182
    14 38 ms 38 ms 40 ms 52.93.12.203
    15 39 ms 39 ms 43 ms 52.93.240.75
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    • ChrisL's avatar
      ChrisL
      Former Moderator
      @JamesM

      Looking at your results it appears you're getting a good connection to AWS. I'm not sure why you're seeing so many AWS hosts in that trace however. I'd suggest reaching out to them with this data and see if they have any additional feedback.

      -Chris
  • JamesM_'s avatar
    JamesM_
    New Contributor II

    I am noticing that before 12:00 pm I would have less packet loss and sometimes none for 10+ minutes at a time. Then suddenly 12:00 pm hits and I start to get 15-25% packet losses and it just goes downhill from there. Any explanations? I have tried plugging my PC straight to the modem, I have tried running fortnite on my laptop through wifi and the problem still persists. 

    Note that I played Fortnite for a solid 2 months with no issues, 0 packet loss and suddenly this.

    My tracert to Cox:

    1 <1 ms <1 ms <1 ms [192.168.1.1]
    2 7 ms 6 ms 8 ms 10.64.96.1
    3 8 ms 8 ms 8 ms 100.127.3.128
    4 * 8 ms 8 ms 100.120.102.6
    5 8 ms 7 ms 7 ms ae54.bar2.LasVegas1.Level3.net [205.129.18.109]

    6 * * * Request timed out.
    7 * 22 ms 22 ms 4.7.26.34
    8 37 ms 30 ms * 45.60.45.167
    9 25 ms 21 ms 20 ms 45.60.45.167

    To Google.com

    1 <1 ms <1 ms <1 ms [192.168.1.1]
    2 7 ms 6 ms 8 ms 10.64.96.1
    3 8 ms 8 ms 8 ms 100.127.3.128
    4 * 8 ms 8 ms 100.120.102.6
    5 8 ms 7 ms 7 ms ae54.bar2.LasVegas1.Level3.net [205.129.18.109]

    6 * * * Request timed out.
    7 * 22 ms 22 ms 4.7.26.34
    8 37 ms 30 ms * 45.60.45.167
    9 25 ms 21 ms 20 ms 45.60.45.167

     

    • JamesM_'s avatar
      JamesM_
      New Contributor II

      My last ditch effort will be trying a different modem before centurylink.

    • Becky's avatar
      Becky
      Moderator
      Hi JamesM, it looks like you accidentally posted the same traceroute two times. Please post another traceroute to www.google.com and one to the Fortnite game server. -Becky, Cox Support Forums Moderator