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STILL Packet Loss For Over a year in games (Fortnite, Overwatch, Rocket League, etc)

My original thread about this was locked with no reason, and after multiple Cox technicians and calls I am still receiving extremely bad packet loss on the upload side only. Mainly to games that use Amazon AWS servers. Anybody from Cox or community members able to help me?

Original thread - 

Hello, I have been a Cox Customer for 17 years and a few years ago I started having very bad packet loss issues. I have spent hundreds of hours trying to fix this issue but it still happens even years later. I am only receiving packet loss (upload), 0% download packet loss. I am receiving low ping (for the most part) (30-40ms) and high packet loss (10-120%) in games such as Fortnite, Overwatch, Rocket league and more. It is happening on my PC & PS4. I have tried pretty much every solution you can think of.

(I am hardwired directly to the modem with Ethernet as well) 

This is a Cox issue as I used a TMobile hotspot and received 0% packet loss so it can't be anything on my end. At least I don't think so.

  • Perhaps you could try running a traceroute to the IP of the server.  Then, with that information returned from the trace route, start pinging the closest hop with about 100 pings using 512-byte packets and then continue to the next hop, etc until you start to see packet loss.  Maybe, this could help to identify where the bottleneck is.  Good luck.

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