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I have been experiencing high ping lately and I can not figure out why. Over the past month or so my ping has drastically dropped, it was at a high of 40-50, but now it is stuck at anywhere between 80-120 with constant spikes to anywhere between 300=400, and sometimes even reaching into the thousands. This has made it impossible to game and it has made using any other thing on the internet slow. I recently had a technician come to my house to see what the problem is, and he said the issue was just a bad connection. But whenever I use an Ethernet cable and plug my laptop into the modem, I end up with the same issues of around 100 ping with massive spikes. While checking my ping on speedtest.com it says that my ping is fine around 55, but when I go to fast.com my ping is at 110-120. I was wondering if there was anything anyone can do to help out or try and tell me what to do to fix the problem.
I have this same EXACT problem... have not gotten any answers in the past 2 months... had a technician come out and he apparently replaced some wires then said it should be fixed and nothing changed
Robyn said:have not gotten any answers in the past 2 months..
Maybe because you never updated your thread? This is only your second post on this forum. ::blink::
Can you post your signal levels? Also, can you post a tracert to google.com? My guess is ingress, which is common but very hard to track down. Only a supervisor, or someone with a meter, can climb the pole and scan for the problem.
I hope I didn't scare either of you off. I really do want to help and seeing the signal levels are the best way to see any issues going on with Cox. It is unlikely you and OP live next to each other, so any Cox issues will be unique to where you are. You may have similar symptoms, but the cause of those symptoms will be entirely different. That's why it helps for each person to have their own thread. Feel free to update your thread and I (hopefully others too) will give it attention.
Here is the tracert to google.com
Tracing route to google.com [2607:f8b0:4000:802::200e]over a maximum of 30 hops:
1 58 ms 2 ms 2 ms 2600:8807:8340:8b90:22f1:9eff:fe3f:24c4 2 13 ms 12 ms 11 ms 2600:8807:9f01:103::1 3 12 ms 11 ms 11 ms 2001:578:1c00:4::56 4 13 ms 11 ms 10 ms 2001:578:1c00:4::2 5 74 ms 55 ms 57 ms 2001:578:1:0:172:17:248:183 6 28 ms 28 ms 28 ms 2001:4860:1:1:0:58f5:0:21 7 28 ms 36 ms 34 ms 2607:f8b0:8000:266::1:1 8 33 ms 29 ms 29 ms 2001:4860:0:1::d7a 9 30 ms 29 ms 29 ms 2001:4860:0:11e4::3 10 31 ms 28 ms 29 ms 2001:4860::c:4000:d85a 11 31 ms 27 ms 40 ms 2001:4860::1:0:bf0c 12 35 ms 28 ms 27 ms 2001:4860:0:e03::1 13 27 ms 28 ms 35 ms 2001:4860:0:1::425 14 35 ms 30 ms 27 ms dfw25s12-in-x0e.1e100.net [2607:f8b0:4000:802::200e]
And here is the signal levels. I believe you are talking about this, although if you were talking about something else then please let me know