Read the forum guidelines
I keep a Cox email account open to monitor alerts via my iPhone X and iPad Pro2 but not in Outlook on my pcs.
Lately, I have been inclined to close that email account because for several weeks I am flooded with SPAM.
Is there a fix for this by Cox or a solution that I missed?
This is getting RIDICULOUS Cox, come on. Just this morning I have been hammered by 3-5 per hour spam messages. And not matter how many times I go into Webmail to mark as Spam, a new one comes back almost identical, breaking thru. I had been told by a Supervisor you're moving to an entirely new system. When is this happening and what TOOLS are you going to give US your CUSTOMERS to stop this ridiculous volume of spam? Many of us have email on our desktop and devices all day and this interrupts our work day with incredible volumes of spam. Some of the titles alone should cause Cox to block them as spam, yet they just fly on thru, over and over. READ all your customers' complaints and DO SOMETHING PLEASE! Last suggn via Twitter support was "just unsubscribe to the emails" really? Come on, find us a solution!
I appreciate your reply David, but you must know it's at EPIC PROPORTIONS and is worse than ever. Nothing works that tech support has advised, removing old rules and starting over, etc etc. even when I try says "an error occurred inside the server which prevented it from fulfilling the request" It's beyond an annoyance, but a total disruption for anyone that has their cox email come thru during work hours, literally dozens per hour. WHEN is your ETA on a fix? Apparently the server migration, upgrade, whatever it is, was or will be hasn't worked. Your customers are beyond fed up. Please give us a solid answer.
Yes, please--we definitely need a solution. OVER 100 spams that disrupt my regular email service since I first complained. (Chase)
I thought maybe i accidentally signed up for something with one of my cox accounts. But the 2 that I have are getting inundated. The spam settings are no longer helpful and any email client filters are of little help. I've tracked down some owners of the source IP blocks, sadly they come from eastern EU and China from various ASN's. I wish there was *some* communication to the customers stating there was a known issue. Or some sort of flash communication when you first singed into support.
Is there any update to your "known issue"? I'm not seeing any sort of improvement.
route2null0, I haven't seen any improvement, either. Actually, now, I'm getting more spam than personal emails. I use Google for my business emails; so, those are still working perfectly good without the spam problem. I just wish I could enjoy my personal email account at Cox like I did for 16 consecutive years before Cox made some horrible email change a few months ago or less. (Chase)