SB6183 power upstream bond channel
Modem: ARRIS SB6183 (Software Version SB6183-9.2.0.0-GA-04-37-NOSH)
Router: ARRIS SBR-AC1750 (Firmware 1.0.10)
Tier: Ultimate
For the past 5 months, I've been experiencing fairly persistent intermittent connection speed problems, requiring routine power cycling of my modem, a few times each day.
Last Saturday, a Cox tech came to my house and said that my connection is fine. The wiring at my house is fine.
I just got off the phone with a rep at Arris.
He said that the SB6183 is the only modem currently sold by Arris which requires a power upstream bond channel between 51 dBmV - 45 dBmV. Without this, users will suffer performance problems. He also proclaimed that this problem is often overlooked by technical support representatives, due to it being an anomaly.
https://arris.my.salesforce.com/sfc/p/#30000000kUAL/a/a0000000MLuA/rCn5g0YfCi5450215dIXC3GfMjplYLbVi3Mtxa516xA
The Arris rep said that Cox needs to increase the signal strength being sent to my modem, within these numbers: 51 dBmV - 45 dBmV.
It is best to be in the middle of this upstream bonded channel power interval: 51 dBmV - 45 dBmv.
Upstream Bonded Channels | ||||||
---|---|---|---|---|---|---|
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
1 | Locked | ATDMA | 2 | 5120 Ksym/sec | 23300000 Hz | 40.0 dBmV |
2 | Locked | TDMA and ATDMA | 1 | 2560 Ksym/sec | 18400000 Hz | 40.0 dBmV |
3 | Locked | ATDMA | 3 | 5120 Ksym/sec | 29800000 Hz | 41.5 dBmV |
4 | Locked | ATDMA | 4 | 5120 Ksym/sec | 36300000 Hz | 41.5 dBmV |
Please adjust my upstream bonded channel according to the requirements for my modem.
It is best to be in the middle of this upstream bonded channel power interval: 51 dBmV - 45 dBmv.