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Skip307's avatar
Skip307
New Contributor
9 years ago

abuse@cox.net

I'm getting e-mails from a "Cox Customer Safety" address, "abuse@cox.net" claiming that my computer has been exposed to the Alureon/TDSS Virus and that I need to either call a number or click on a link to fix it.

Is this warning legit? I wonder because the list of e-mail addresses includes one I haven't had in a while.

Thanks for the help!

Yours,

Skip

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  • Health_Edge's avatar
    Health_Edge
    Valued Contributor III
    9 years ago

    Sounds like one of the malware warnings. Whats the number it gives?

  • vegas50000's avatar
    vegas50000
    New Contributor
    9 years ago

    Read more here: http://forums.cox.com/forum_home/internet_forum/f/5/t/10551.aspx

  • Skip307's avatar
    Skip307
    New Contributor
    9 years ago

    They say they are "Cox Customer Safety" and the number is 800-753-6085

    Yours,

    Skip

  • Skip307's avatar
    Skip307
    New Contributor
    9 years ago

    They say they are "Cox Customer Safety" and the number is  800-753-6085

    Yours,

    Skip

  • Health_Edge's avatar
    Health_Edge
    Valued Contributor III
    9 years ago

    Looks legit. I would give them a call.  See here for a good webpage on troubleshooting the issue. Seems like there are some false negatives though.

  • Becky's avatar
    Becky
    Moderator
    9 years ago
    Hi Skip,

    I believe the emails you have received from abuse@cox.net are legit. The number included in the email, 800-753-6085, is indeed the number to the Cox Network Security department. Please give them a call at your earliest convenience! Let us know if you have further questions.