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iPad and IPhone not working with Contour new update 15.4

All of a sudden IPad and IPhone aren’t working with Contour. Install of 15.4 occurred and then dreaded error message. TVAPP error message as reported before in updates a year ago. I’ve been on with Cox service and spoken with 5 different people  and NO RESOLUTION.  I’ve installed and uninstalled countless times. Rebooted countless times. Made sure it’s not backup countless times. Needs a fix so it will operate with 15.4