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This just started today, thumbnails will not load on the Contour2 app on both my iPhone and iPad while I’m on my home wifi. When I use the cellular data from my phone, including having my iPad use the phone as a hotspot, the thumbnails load on the Contour app. All other streaming apps (ie Netflix and Amazon Prime) work correctly. I can stream video with the Contour app, it’s just the thumbnails that won’t load. I’ve closed the app and re-opened it, even restarted the devices. It’s not loading correctly on home wifi. Anyone else having this issue?
The thumbnails also don’t load on watchtv.cox.com on my Windows laptop.
Hi crystal6, We'd be happy to investigate this issue. Please email our team at email@example.com with this post, your full name, and your complete address. You can also reach out to us on Facebook (www.facebook.com/coxcommunications ) and Twitter (https://twitter.com/CoxHelp ).
Maria Cox Support Forum Moderator
Thank you. I’ve sent an email and reached out via Facebook Messenger. The thumbnails also don’t load in web browsers on a Windows laptop when then laptop is on Cox service. The thumbnails load when I use my iPhone as a hotspot with the Windows laptop.