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Contour DVR Saved Recorded and Scheduled options do not show any recorded progams

Contour DVR Saved Recorded and Scheduled options do not show any recorded programs and has a message to select "All Devices" COX support has no idea. When I open Saved the first option is For You. I find all of my recorded programs but when I arrow right to recorded or Scheduled they are all empty with the try again later or Select All devices message. 

Honestly this is troubling and I have been on the phone with COX support for multiple times and hours.