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DVR

We have a new DVR, I had 3 or 4 recordings from yesterday this morning. This afternoon started to watch and they weren’t there. Was on chat with an agent. He asked for my info, said thanks and I waited 6 minutes for another reply and never got one. I never had this problem before. Why am I paying for a DVR service that deletes. 

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  • Hi debbie102,

    We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com. Be sure to include this post, your full name, and your complete address. You can also reach out to us on Facebook and Twitter through the links below:

    www.facebook.com/.../
    https://twitter.com/CoxHelp

    Maria
    Cox Support Forum Moderator
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