It looks like a recent update to the Cox Panoramic WiFi Application is no longer compatible with many smartphones out there.

I'm looking for a solution that does not include replacing a perfectly good smartphone. It looks like a recent update to the Cox Panoramic WiFi Application is no longer compatible with many smartphones out there, including mine of course.  This post as of January 24, 2021, so I'd say the stunt happened within a few days before that date.  I enjoyed the convenience of making adjustments to my home network remotely.  Now that has been summarily taken away.  Sorry if I don't appreciate that.

  • What error do you getting attempting to log in?

  • Have you tried uninstalling and reinstalling the app?

  • Here's the chat I had with Cox tech-support:

    Hi! I'm Oliver, the Cox Virtual Assistant. Please type a question below. You can type Live Agent any time to reach one of my human colleagues. Below are a few examples of things you can ask.

    How do I complete my self activation?What's my balance?I want to order service.

    Today

    Message from Visitor.

    The last update to the Panoramic Wifi Application makes it no longer compatible

     

    Message from Bot.

    I'm sorry I didn't understand what you wrote. Could you please try rephrasing your request?

    Message from Visitor.

    problem with the Panoramic Wifi Application

     

    Message from Bot.

    Based on what I understand, here are some options. You can also try entering a new phrase.

    How do i fix my panoramic WiFiWhy can't I use the Panoramic Wifi app?

    Message from Visitor.

    Why can't I use the Panoramic Wifi app?

     

    Message from Bot.

    Make sure you have the following when signing into the Panoramic Wifi app.

    • A mobile device or tablet with iOS version 11.0 or later or Android 6.0 or later.
    • To sign in, use your Cox primary user ID and password.

    Chat Now

    Message from Visitor.

    Chat Now

     

    Message from Bot.

    I'm connecting you with a live tech support agent.

    Chat started

    Message from Agent.

    Hi! My name is Marlene C. and I'm happy to help you.

    Message from Visitor.

    Hi Marlene. It appears that Cox updated the Panoramic Wifi App to make my smartphone device unsupported

    Message from Visitor.

    This looks to have happened in the last few days

    Message from Agent.

    I'm  sorry about that and  will certainly do some  checks for you

    Message from Agent.

    Who do I have the pleasure of  speaking with?

    Message from Visitor.

    My name is John Libbe

    Message from Agent.

    nice  to meet you John 

    Message from Visitor.

    same here.....FYI, my device is running Android 6.0.1

    Message from Agent.

    thanks for that info

    Message from Agent.

    what exactly happens when you try to sign in to the app?

    Message from Visitor.

    I cannot open the app on my smart phone. It hangs up and times-out after a minute or so

    Message from Visitor.

    I tried to uninstall and reinstall

    Message from Agent.

    thanks for that update 

    Message from Agent.

     are you able to log on using any other device 

    Message from Visitor.

    I can use my computer, which works just as before

    Message from Agent.

    okay

    Message from Visitor.

    Google Play won't offer me that particular app from Cox

    Message from Agent.

    I'm  taking a look into this  for you

    Message from Visitor.

    Thanks....FYI...I installed the generic Cox app earlier today, which has broad functionality. (ver. 3.11.0.404)

    Message from Visitor.

    That app provides access to Panoramic wifi, and when I selected, it switched me over to Google Play Store to download the Panoramic Wifi Application. That interface actually showed an error message to the affect that my device was not compatible...

    Message from Agent.

    that's for that update 

    Message from Agent.

     also based on the checks  done it would appear a thoughyour device  is  not compatible 

    Message from Visitor.

    It worked fine until a couple days ago. Can you recommend a work-around for me that won't requirem me to replace my perfectly good and otherwise state of the art device?

    Message from Agent.

     some checks 

    Message from Agent.

    I'm  doing some  checks 

    Message from Visitor.

    thanks!

    Message from Agent.

    :)

    窗体顶端

    Your chat has ended; thanks for contacting us.

    CLOSE

    窗体底端

    Message from Agent. :)

    This is what being hung-up on looks like in a chat.

  • What was the answer/fix...a reinstall?

    UPDATE:  I Rejected my "answer" 'cause I ain't worthy of a fix.

  • just how old is your phone??

    libbejack:your phone not compatible sounds like.