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The app appears to work by displaying all the options normally but goes to a black screen after selecting a program or network. Then eventually stops with the following message: Server Error : : TVAPP-00100. That is followed with the following verbiage: “Sorry, we’re having trouble retrieving this video. If your Internet connection is otherwise working, please try a different channel or program.” However selecting a different channel or program has the same result.
I’ve updated to 14.0.1 on two of my iPads, both iPhones, and both MAC laptops but now my CoxTV Contour app won’t download content even though I can view and select programs from the Cox Contour app’s guide. Anyone else have Cox TV with similar problems?
I should add that I have a third iPad that I did not update to 14.0.1 and the Contour app works fine. It also works fine on iPhones 6S+ and iPhone 10 that have been updated to 14.0.1. Does anyone know why? Is it that Cox TV hasn’t updated their app to work with the newest Apple update for iPads? If so, how many people are affected?
Would love for this to get escalated (elevated) so the Contour app will work again on iPads with the current software update of 14.01 and will send this to cox.help@cox.com and will reference this link, forums.cox.com.
I have the same exact issues and also sent an email to cox.com.
Yes. I've been working with 3 different support reps so far. I've cleared the cache, de-installed/re-installed the app, powered the modem off/on to reboot the system, all without success. I am now being told this needs to get escalated to corporate support but they need assess to my internet account to troubleshoot. ?????? After almost a month of listed complaints, this is as far as COX has gotten? This is being treated as if I'm the only customer with this issue.