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This morning I lost access to CNN on both the Contour App and online via a web browser. I tried the Contour App on both an iPhone and iPad with no luck although they both worked fine earlier in the day. The actual CNN App itself works as does the CNN channel on both my TV's so it has nothing to do with a subscription issue.
The channel list, both on the App and online, no longer show the CNN channel. I called COX support and they had no idea and was of no help.
The problem appears to only be with CNN.
Of course, I tried all that before calling tech support plus that has nothing to do with the channel also not being available on COX TV Online.
The problem resolved itself yesterday around 7pm PDT. As mysteriously as the channel disappeared from Contour App on multiple devices and COX TV Online, it mysteriously reappeared.
Still no explanation from tech support.
Same thing for me and Fox News on Contour online, on TV & on phone. It started June 1st. I called support June 1st to no resolution. I spent a lot of time on the phone with the service person and he said he would escalate it. The service person said someone would get back to me in 24 hours. Still nothing.
I wonder if COX changed service but didn't tell anyone they were going to.
On my initial call I went through 3 people on the phone and they couldn't figure it out. The last guy also told me he was going to escalate it and someone would contact me with 24 hours. I never heard from them again. Maybe we should tell them we'll pay the bill in 24 hours then just not pay it! LOL!