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I posted this back in Dec 2019 and it has never been resolved.
Since you locked the discussion, and every cox support person that I gave my info to never rep[lied back.. .And my emails to Corp have gone unanswered, I'm wondering if this will ever get resolved. I mean, you got me hooked on the ease of the app then pulled some sort of freakish error;
" Unsupported User. We are sorry, multi statement accounts do not have access to the Cox app at this time."
If you're tired of my service, I guess I could go to CenturyLink and give them a shot. Then I won't have an account that spans over 19 years or so years and wouldn't have all that nasty "legacy" junk from having your bad phone service for less than a year in the late 1990s that is supposedly somehow screwing me out of using the App today..
Let me know. If I don't hear back from you, then Bon Voyage.