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No access to Cox email for new customers?

I signed up for Cox a month ago. When I activated my Cox sponsored security, it linked an email address for my account with Cox. I repeatedly tried to log in and it said I had incorrect info. I looked into it and all I can find is Cox no longer offers email to new customers but continue to maintain it for customers before Sept 2019. Why is that. Something doesn't sit right with me about that. Could someone explain???