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Recently I can't log in to my Cox App " Unsupported User. We are sorry, multi statement accounts do not have access to the Cox app at this time." What gives? Level 1 phone support as usual is a complete waste of both of our time. I already had uninstalled and reinstalled app and power cycled. Same message.
I’ve been getting the same error for weeks now. I wonder if the problem is this...the message says the app does not support multi-statement accounts. I have Cox TV/Internet...and I have a Cox phone line. Those come on separate statements and they have separate due dates. But they are all under one account. Multiple statements on one account. I wonder if it’s as simple as the coders who wrote the app were not told that many customers have two different statements because that is how Cox treats phone vs TV Internet?
What say you Cox moderators?
dghenry1 said:I have Cox TV/Internet...and I have a Cox phone line. Those come on separate statements and they have separate due dates. But they are all under one account. Multiple statements on one account.
Do you still get the TV/Internet/Phone bundle discount when you receive two statements? If not, why don't you bundle them and get the discount since you're using all three services anyway? And, one statement would solve your multi-statement issue.
I'm sure Cox has a good reason why they can't get all of your services on one statement. Did they happen to tell you what it was? There's a difference between can't and won't. It's just the end result that's the same.
No explanation given. Just said “no.”
How did you communicate with Cox? Was it by phone, email or chat?
If you haven't already, you should contact email@example.com and ask them why Cox is unable to consolidate all of your services to the same statement. It's probably because of the different due dates and they just don't want to bill for a short cycle to sync them unless there's a good reason to do so. But, it's reasonable to believe they can do it, and they might do it if that would fix an error a customer is having with a Cox app.
It must be different dues dates, as I had cable/internet for many years before getting the phone line. I asked when I got phone if I could have one bill and they told me no. I have tried a couple more times to get them to consolidate and they said no. I tried about a year ago. The answer is always no.
The strange thing is the app worked for many years without a hitch. As recently as October or do. But then they updated the app and now I get the multi statement error. Why did they kill the functionality? It was working fine. Makes no sense.
You should contact firstname.lastname@example.org as Becky suggested. They will investigate and might be able to help you get your two statements merged, now that it appears to be necessary in order to resolve your issue with the app. They should at least be able to find out why you've been told it can't be done and let you know the reason. If you do find out why Cox hasn't provided you with a single statement, please let us know.