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The contour app is not allowing me to watch TV shows at home even though I am connected to my home Wi-Fi network

I have searched the forum and did everything that the other people were asked to do. It worked fine last night, but it’s not working today. It is very sporadic. I never know from day to day if it will work. My iPad has been updated with the latest iPad OS. I have uninstalled and reinstalled the app. My router has been rebooted. please advise.

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  • Hello, I do see that this case has been submitted to our Video Escalations Team. We will be keeping an eye on this escalation until it is resolved, and we'll follow up with you when more information becomes available. -Kevin M. Cox Support Forum Moderator
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