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Two days ago our Contour app stopped working properly. We live in Santa Barbara, CA. The only channels we can watch are upper channels, such as 22,25, 57, 106, 1125. We can’t get any of the regular channels such as 3,4,5,6,8,11,13 etc that we’ve always gotten. It’s been two days since reporting this to Cox. The first agent I spoke with at level 2 tried the app on her phone. She was in Arizona. She had the same problem and so put in a ticket for it. Today I followed up and was put through the gambit of questions, only to be told they haven’t fixed the problem yet. Has anyone else in my area been able to get their app to work. What happens exactly is if I go to say for instance channel four, the “watch” is not high lighted in black. So frustrating!
Still not working, and no contact with Cox. No one has followed up.
As of this morning 9/19/19 app still not working the way it should. Could you please have someone call me?
i just did! I received an email at 10:34 this morning stating “I apologize for the delay. The ticket has been completed. Please let us know if you were still experiencing any trouble. Thank you. Nichole”. I don’t understand how Cox can just close a ticket when they haven’t even talk to me on the telephone to check and see if the app is working or not. As of this morning the app does not work. I closed out all my cache and cookies removed the app reinstalled the app yada yada yada all the stuff you guys keep asking me to do. It is not working.
Oh my! My app is finally working!!!!! Yahoo!
Still no contact with Cox, so I hope it remains working. I would sure like to know what was causing the problem. Obviously it wasn’t me and my equipment.