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Two days ago our Contour app stopped working properly. We live in Santa Barbara, CA. The only channels we can watch are upper channels, such as 22,25, 57, 106, 1125. We can’t get any of the regular channels such as 3,4,5,6,8,11,13 etc that we’ve always gotten. It’s been two days since reporting this to Cox. The first agent I spoke with at level 2 tried the app on her phone. She was in Arizona. She had the same problem and so put in a ticket for it. Today I followed up and was put through the gambit of questions, only to be told they haven’t fixed the problem yet. Has anyone else in my area been able to get their app to work. What happens exactly is if I go to say for instance channel four, the “watch” is not high lighted in black. So frustrating!
I have sent the email to email@example.com as Karen suggested. I will let everyone know how they follow up, and follow through.