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Two days ago our Contour app stopped working properly. We live in Santa Barbara, CA. The only channels we can watch are upper channels, such as 22,25, 57, 106, 1125. We can’t get any of the regular channels such as 3,4,5,6,8,11,13 etc that we’ve always gotten. It’s been two days since reporting this to Cox. The first agent I spoke with at level 2 tried the app on her phone. She was in Arizona. She had the same problem and so put in a ticket for it. Today I followed up and was put through the gambit of questions, only to be told they haven’t fixed the problem yet. Has anyone else in my area been able to get their app to work. What happens exactly is if I go to say for instance channel four, the “watch” is not high lighted in black. So frustrating!
I followed up tonight. Spoke with Ken. He put me on hold and came back to tell me the ticket was placed in the wrong ?? Department?? Category?? The problem had been worked on, but needs to be escalated to level two. This is crazy! The ticket was written by a tier two agent. He said something about the que being backed up. It is now back where it should be with video application tier. Someone should contact me in the next day or two. Well, we will see. As of today the app still does not get my regular channels. Very disappointed in Cox.
In your response you tell me to send this link along in my email. How exactly am I supposed to do that? I don’t see that option.
Am I supposed to copy and paste our discussion?
@MandLSB Create a new email to email@example.com. Then copy the entire URL above (highlight it and press ctrl+c) and paste it (press ctrl+v) into the body of the email
I have sent the email to firstname.lastname@example.org as Karen suggested. I will let everyone know how they follow up, and follow through.