This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to send email on android overseas

I've seen this question asked a million times but not answered.

In a foreign country (the Netherlands, Belgium, the Czech Republic, Italy, ...)

Connected via WIFI or 4G, doesn't matter. 

Sending from an IMAP client (tho' the outgoing server is, is there any other option?) on my android, the mail sits in the outbox saying failed.  Returning to the states, the email sends.

Using (redirects to blah), I get a capcha (click I am not a robot) followed by a required entry of last 4 of SSN.  Sending an email here fails with

Message could not be sent....

(550-550 blocked ....)


I understand that Cox bluntly blocks seemingly all foreign IP to prevent spammers and I can request a white list on an IP, but that's not a workable solution as I move from location to location.  Is there a method that allows me to confidently use Cox email overseas on my android or am I forced to another email service?

No Data
  • Hello, customers may be unable to sign in to or use Cox Email via an email client (Android, for instance) due to a layer of security that provides real-time protection against identity theft, data breaches, and fraud. The additional protection triggers when a customer outside of the country is using a device that has never been used to sign in to our network. As a result, an error message displays and this prevents the use of our email system. When this happens, you will need to reach out to our representatives to have the IP Address whitelisted. -Kevin M. Cox Support Forum Moderator