Read the forum guidelines
No sound using contour app. I’ve isolated it to the sports channels ESPN and all FOX Sports channels. We get picture on tablets with no sound, but no picture or sound on laptop. We’ve spent several hours on phone with tech support. We’ve reset modem at least 10 times. Modem is new yesterday. We’ve tried wireless and Ethernet cable, it makes no difference. A technician is scheduled for tomorrow but I really think this is not a hardware issue.
Yes, we have logged out and in and have updated apps on devises. The laptop is trying to go through the cox website.
I like his this appears to continue to be an issue despite a lengthy period of time for it to be a known issue.
No kidding. It has been a few months, on every platform ever, and yet COX is still trying to say it might be user error. Really COX? The common denominator is you.