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No sound using contour app.

No sound using contour app. I’ve isolated it to the sports channels ESPN and all FOX Sports channels. We get picture on tablets with no sound, but no picture or sound on laptop. We’ve spent several hours on phone with tech support.  We’ve reset modem at least 10 times.  Modem is new yesterday.  We’ve tried wireless and Ethernet cable, it makes no difference.  A technician is scheduled for tomorrow but I really think this is not a hardware issue.

Yes, we have logged out and in and have updated apps on devises.  The laptop is trying to go through the cox website.