Read the forum guidelines
We have Contour 2 DVR service in our home, and sometimes watch TV on several iPads in the kitchen or other rooms. Works fine except that on channel KCAL9 and Channel 18 TNT in Los Angeles area there is video but NO AUDIO. Both iPads have latest Apple software release, uninstalled and reinstalled Contour app, flushed cache, etc. rebooted, but NO AUDIO on 3 iPads and on one iPhone that I tested. Speedtest shows great speeds and even a remote reset of our cable modem by Cox tech didn't resolve the problem.
Everything else works fine. What is the problem? I noticed there are a couple other threads here with same problem but no solution. Is Contour software written by Cox or a third party company? The Cox tech said no way to escalate the problem. Been going on now for over a week.
HELP! What is the fix?
I noticed last week that I could get ABC7 in Los Angeles but every time they showed a commercial for ABC there was no audio...all other commercials were fine with audio. Now the audio is completely gone for that channel...Video is there but no sound.
What's up with that Cox???
I tried SoCal channel 7, ABC7 and you are correct...no sound or even stuck. Channel 9 also gave me trouble, but 2 (CBS), 4 (NBC) did not...at least at this time.
Use your keyboard and type s. The s is a shortcut for "secondary Audio" issue that has been written about in this forum. I'm guessing its back as an issue. COX did fix this for some of our local stations like CNN and TNT a week or so ago....even across different markets.
I thought the COX fix worked, but they never said how and what went wrong. Open the icon next to the Gear at the lower rt. The Video Description has also brought sound back on occasions. Type ? to get a list of shortcuts when you are viewing a station.. Shame on you COX, the problem just affects selected channels, and is not just a switch or bit-on/off.
Thanks EK...I'll give it a try