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- KevinM2Former ModeratorHi Plowman, we are extremely sorry for the service issues, and it appears this may be related to the signal. Do you have a splitter? If you have a splitter in the home, I recommend bypassing it for troubleshooting purposes. If the issue clears on its own, then the problem may be with the splitter itself. Please also make sure there are no loose or damaged connections in the home either. For additional support, please email us at cox.help@cox.com. We can also be reached on Twitter and Facebook. -Kevin M. Cox Support Forum Moderator