Forum Discussion

k9smom's avatar
New Contributor II

Recorded program pause and jump while watching and fast forwarding not working right

I got Cox TV in November when I moved.  I had Direct TV since 2005 and I am sorely tempted to switch back.  I have had nothing but trouble with my recorded programs.  I called and had tech support come out, nothing helped.  I went into the Cox store and they gave me two new boxes, helped somewhat, but still having problems.  Tonight while watching a program from Hallmark Movies and Mysteries, the program jumps, skips, and the sound goes away around the jumping.  Also while trying to fast forward through the commercials it skips forward a full minute, then when I try to go back, it goes back to the very commercial I started with. I have seen other issues that are similar with recorded programs all the way back 6 years on this forum.  Any idea what is going on with this?  Can it be fixed or do I just need to go back to Direct TV????  Getting very frustrated here.  I have a panoramic wifi and cloud recording.

11 Replies

  • timnoll's avatar
    New Contributor

    I am having this exact same issue,  We also just switched from directv.  It worked great for several days, now it has been disappointing for a few days with not being able to watch recorded programs.  

    • Allan's avatar
      @Timnoll, please send us an email with your full address and a link to this thread to so we can look into this issue further for you. Thanks. -Allan, Cox Support Forums Moderator
  • Karen_R's avatar
    Former Moderator
    Hello K9smom,

    Thank you for contacting Cox Social Media. I truly apologize that the services are not working properly. Sounds like there may be a signal issue causing the tiling. We can check the signal. Please send an email with this forum link, your full name, and address to We will reply back once we receive the email. Thanks
    • tommy3's avatar
      New Contributor

      karen, we've been going thru this for months, they say they are aware of the problem and are working on it. sounds like they need to hire new people.........or a few russian hackers, lol seriously, i'm thinking about going back to dish. they sucked but nothing like cox.

      • KevinM2's avatar
        Former Moderator
        @Tommy3, we have been performing overnight video maintenance in your area, and we sincerely apologize for the inconvenience. While the issues may be related to the outages, this may also be caused by a signal issue. Sending out a service technician to the home is likely the best course of action that will lead us to a resolution. -Kevin M. Cox Support Forum Moderator
    • LB2112000's avatar
      New Contributor

      I have had the same problem.  I wonder if the contract with cox can be voided since the service is not up to par.  We have had a tech come out, had the equipment outside updated and still have issues.  Regular programming also does the same thing at times.  The last tech gave her number to call directly but she does not respond.  UGH  Why did we leave direct TV.

      • KevinM2's avatar
        Former Moderator
        @LB2112000, this is not the type of experience we want for our customers, and we apologize for the ongoing issues. Can you please include a link to this forum thread and email us at It may be best to have another service technician come out to the home.

        Do you have a splitter in the home, attached to the coaxial cable? -Kevin M. Cox Support Forum Moderator
  • Treeguy0808's avatar
    New Contributor

    I'm having the same problem and I'm thinking about going back to satellite tv.

      • GoKnights's avatar
        New Contributor II

        Same problem will work for a while then back to the same problem. Why is Cox not fixing this issue.