Forum Discussion

WarrenMcBride's avatar
WarrenMcBride
New Contributor

Pixelation on HD channels.

Poor picture at home.  Trying to watch the NCAA semi-finals on channel 1030 which is the TBS HD channel.  Constant pixelization and occasional screen freezes.   This has been happening on various other channels the last week or two also.  Seems to me that not all those channels are sending a poor signal.  Please make whatever adjustments you need, like maybe re-aim the dish, or find out what piece of equipment on YOUR side is causing this issue.

Thanks

Warren

9 Replies

Sort By
Most LikedOldestNewest
  • FNM's avatar
    FNM
    New Contributor

    Having same problem for over a week. Are you by chance in Georgia?

  • StephanieS's avatar
    StephanieS
    Moderator
    WarrenMcBride

    Is this happening on one of the mini-boxes or on the DVR?

    StephanieS
    Cox Support Forums Moderator
  • StephanieS's avatar
    StephanieS
    Moderator
    FNM

    Can you give me some information as to what sort of issues you're having? Is there a specific channel you're having trouble with?

    StephanieS
    Cox Support Forums Moderator
  • WarrenMcBride's avatar
    WarrenMcBride
    New Contributor

    Sigh, go back and read my initial post again.  SMH

    And both the DVR and the mini box's show this.  Keep in mind this is not a constant thing.  For the most part, the majority of the channels are okay which should tell you the boxes are not the issue.  It's the signal.

    It is possible that the individual channels are sending a poor signal and I can accept that.  But if folks don't report the issues they are having, then how else can we get the issues to you and/or the networks that are having the issues?

  • DannyS's avatar
    DannyS
    Moderator
    Hello WarrenMcBride, With this issue occurring on multiple sets, it would be safe to rule out equipment. This does sound like a small signal issue that a tech is going to be needed for. You may have some ingress on the frequencies these channels operate on causing them go in and out at times. If you would like to set up an appointment, we can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.
  • WarrenMcBride's avatar
    WarrenMcBride
    New Contributor

    Thanks for the update.  As of this time, all the channels are okay.  Whatever signal degradation was occurring is now gone so no need to set up an appointment if there is no signal issue.

    Thanks again

    Warren

  • Becky's avatar
    Becky
    Moderator
    Glad to hear it, Warren! Please let us know if anything like this happens in the future.